Citizens want to engage with e-governance at the time of their choice and channel of their choice be it Voice, IVR, SMS, Email or Chatbot. This can be challenging for traditional CRM systems. Citizen Central Platform, powered by ValueFirst, helps local government bodies deploy a 24X7 automation solution to address this opportunity. Smart City teams can personalize at scale and respond to citizens’ queries by automating regular queries and standardized FAQs.
Citizen Central Solution consists of 3 modules: -
a) Citizen Central Mobility Platform...Read more »
b) Citizen Central App...Read more »
c) Talk2Smarty Chatbot...Read more »
Founded in 2003, ValueFirst is a B2B company connecting enterprises to consumers, enabling intelligent conversations across channels through various communication platforms.
We empower 4Bn interactions per month and offer the following :
Driven by 300+ passionate employees serving a diversified customer base across BFSI, E-commerce, Retail, IT Software, Manufacturing, Internet, Automobile, Government sector, Education, Travel, Media, Hospitality, Healthcare, Consumer verticals, etc.
The company enjoys strong relationships with telecom operators and has a global footprint across India, Middle East, Bangladesh & UK.